Where Help Scout is better
- Live chat, SMS, WhatsApp and social channels in one inbox.
- A knowledge base and a widget that can suggest articles.
- AI answers, AI drafts and summaries.
- Workflows, SLA rules and integrations with CRM tools.
A Help Scout alternative for a small product
Help Scout is a full help desk for growing teams. fewbase Support is for a product with one or a few people behind it: a portal page, a widget for your site and replies by email.
Free plan · No credit card · Passwordless sign-in
Support vs Help Scout at a glance
| Support | Help Scout | |
|---|---|---|
| Free plan | 30 new requests a month, 1 service, 1 seat | Up to 5 users, 1 inbox, 100 contacts a month |
| Cheapest paid plan | €9/month or €90/year, excl. VAT, for all six fewbase tools; 500 requests a month, 3 seats | Standard: $25 per user per month |
| Price model | Flat, by plan | Per user |
| Widget on your site | One line of code | Beacon widget |
| Customer account | Not needed, replies by email with a personal link | Not needed; a customer portal on Plus and Pro |
| Knowledge base | No | Yes, Docs sites |
| Live chat, SMS, social | No | On paid plans |
| AI answers | No | Yes, $0.75 per resolution |
We checked Help Scout on 7 October 2026 on the pages listed at the bottom. Prices change, so please check them before you decide.
Where Support fits better
- A flat price: Pro includes 3 seats and 500 new requests a month.
- Replies are never limited, only new requests are counted.
- A support portal page is live the moment you create the service.
- The same subscription covers five more tools.
Which one to choose
Choose Help Scout if you have a support team, need chat and a knowledge base, or want AI answers.
Choose fewbase Support if you answer customers yourself and want tickets with numbers and statuses instead of a messy inbox.
FAQ
Does my customer need an account?
No. The customer writes through the form, gets a confirmation email and then gets every reply by email, with a personal link to the thread.
Can customers send screenshots?
Yes, up to 3 images per message, 5 MB each.
Sources
Try Support free
One fewbase account, six small tools. Start with the one you need today.
Free plan · No credit card · Passwordless sign-in